When you access or use the services, or otherwise interact with us, we may
collect certain
categories of personal information about you from a variety of sources.
Categories of personal information that we may collect directly from individuals include:
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Basic personal Information. We collect tenants’ names so that they can appear on the home
page.
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Contact Information. We can address them if there is a need.
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Communications. We collect communications that individuals share with us in connection with
customer support requests, questions submitted through our website, and requests for product
information.
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Identity verification information. When you schedule a self-guided tour at a partner
property, we will collect a scan of your driver’s license in order to verify your identity.
How we use personal information:
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Provide the Service
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Communication
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Comply with the law and exercise our rights.
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Corporate transactions
How and When We Disclose Your Personal Information:
We do not sell personal information to anyone for any purpose. We may
disclose your personal
information to the following categories of recipients, to be used only for legitimate purposes
in keeping with this Privacy Notice:
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Group companies and affiliates. We may disclose, share, or transfer your information to any
business entity that is part of our corporate family.
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Service providers and professional advisors. We may disclose your information to third party
vendors, service providers and contractors who provide services in support of our business
operations. This can include landlords, property owners, and our advertising and analytics
providers. We may also disclose your personal information to our professional advisors such
as our attorneys, accountants, and insurance providers. In addition, when you sign up for a
self-guided tour of a property, we collect your government-issued ID (i.e., your driver’s
license) and a photo “selfie” that you take of yourself and we provide them to our vendor,
which compares information from both documents to verify your identity in order to enable us
to prevent theft or other security incidents in connection with the Services. Our vendor may
collect and store biometric information in order to provide us with this service, but we do
not receive or store or otherwise use any biometric information. We instruct our vendor to
comply with all applicable privacy laws, including those governing biometric information.
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Parties involved in a corporate transaction. We may disclose your information to relevant
third parties in the event of a divestiture, merger, consolidation, or asset sale, or in the
unlikely event of bankruptcy.
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Law enforcement or other governmental entities. We may disclose your information if required
to do so by law or if we believe in good faith that such action is necessary to comply with
the law, prevent unlawful activity, defend our rights, or maintain security.
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Other third parties with your consent. We may disclose your information to any other third
party where you have provided consent to such disclosure.
Security, Retention & Transfer of Personal Information:
We have implemented and maintain commercially reasonable and appropriate
technical and organizational measures designed to protect the confidentiality, integrity, and
security of your personal information. Please note, however, that no security measures are
perfect or impenetrable. We therefore cannot guaranty and do not warrant the absolute security
of your personal information. We retain your personal information for no longer than reasonably
necessary to fulfill the purposes for which we collected it or to comply with the law, prevent
fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights.
Personal information collected from tenants outside the United States is stored on servers in
Germany. You may contact us using the contact information provided below to learn more about the
appropriate safeguards that apply to your personal information.
Contact Us:
Please contact us with any questions, comments or concerns about this
privacy notice or use of personal information by e-mail at info@mergekw.co.
